You will receive a track & trace link by e-mail as soon as it leaves our warehouse.
Can I cancel my order?
If you want to cancel the order, it is best to call +32 11 23 56 41 as soon as possible. If you have placed your order on working days before 13:00, the orders will leave our warehouse between 16:00 and 18:00. Has your order already left our warehouse? Then there is no way for us to cancel the order. You do have the right to return your order. For more information about returns, go to Return Policy.
We offer most common payment methods. You can pay with: Credit Cards, IDEAL, SOFORT, Giropay and Bancontact.
Is payment on helsenladies.com safe?
Like most reliable sites, we use the SSL technology (Secure Socket Layer) to protect your personal information. SSL is the standard for internet payments and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers.
We do our very best to deliver your product within 1-3 working days depending on where you live. All packages are sent from Belgium.
What carrier do you use?
We ship your product with Bpost.
Will I get a track&trace number?
As soon as your order has left our warehouse you will receive a track&trace number to follow your package.
What are the shipping costs?
Shipping is free
All products purchased via helsenladies.com can be returned. Please note our return policy.
You can also return/exchange your item in our store.
You can submit a request for return within 14 days after receiving the order, to [email protected] Please clearly state your name and order number. You will receive a return form via e-mail. Please fill it out and enclose it with the goods to be returned.
The costs of returning are borne by the customer unless agreed otherwise. Items can only be returned in its original packaging and unworn.
How do I get my money refunded?
We refund the money on the bank account used placing the order.